Midland Power Knowledge Base

How to Register Your Product

Published June 4th, 2025 by Chad Veenkamp

Required Items: A scan or photo of your receipt Email address Your Serial Number (use the built-in locator below if you need help finding it) Head to https://support.midlandpowerinc.com/ and click on Product Registration Then select one of the following (click the heading to expand the section and follow the steps): I know My Serial Number Please i

Energizer Arc3/Arc5 Calibration/Display/Troubleshooting Guide

Published June 26th, 2025 by Chad Veenkamp

The following guide applies to the Energizer Arc3 and Energizer Arc5. It does not apply to the following Energizer models: Arc12, Arc 300 Pro, Arc 600 Pro, or Arc 1200 Pro. Calibration Issues If you are experiencing symptoms that may be related to battery calibration (runs too long, runs too short, estimated time remaining predictions are inac

I lost my receipt; can I still register my product or file a warranty claim?

Published July 4th, 2025 by Chad Veenkamp

Unfortunately proof of purchase (either your receipt or order confirmation) is required to register your product for warranty. In order to register your product we need proof of purchase to confirm important details such as the product purchased, date of purchase and retailer information. It also verifies you as the original owner of the product.

Lawn Mower Difficult to Recoil/Pull Start

Published July 14th, 2025 by Chad Veenkamp

If the pull cord is difficult to pull and the mower won't start try this: Warning! Disconnect Spark Plug Remember to always ensure the mower is off and the spark plug wire is disconnected before inspecting or working on any part of the engine. To safely remove the spark plug cap firmly grasp the cap itself and pull it straight off the spark plug in

How to Find Your Closest Authorized Repair Depot

Published June 4th, 2025 by Chad Veenkamp

Go to https://midlandpowerinc.com/pages/our-retailers and choose your brand If your brand is not listed you can check: https://parts.midlandpowerinc.com/parts On Your Brand Support Site click or hover over Support then choose Service Center Locator or Locate a Repair Depot (or similar) from the dropdown menu If the site asks to view your location yo

How to Download Your Owners Manual / User Guide

Published July 28th, 2025 by Chad Veenkamp

To download your user manual select your Brand below and follow the link inside the tab: Benchmark Download Manual Energizer Download Manual Hyundai Download Manual Radley Download Manual Others Download Manual

How to Order Parts Online

Published June 3rd, 2025 by Chad Veenkamp

Go to https://midlandpowerinc.com/pages/our-retailers and choose your brand If your brand is not listed you can check: https://parts.midlandpowerinc.com/parts On Your Brand Site if you do not see ‘Parts’ in the top header bar you may need to go to Support>Buy Parts which will take you to the parts site. Once there click on ‘Parts’ as shown in th

How to Find Your Serial Number

Published June 18th, 2025 by Chad Veenkamp

Required Items: Your Product Head to https://support.midlandpowerinc.com/ and click on Product Registration Then follow these steps: Click on the Locate serial number button It will bring up a search for Brand and Model. Select your Brand then under Model scroll to find yours or start typing to narrow down the list Press Next to see an image of whe